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Chioma Nnani: When things go right in the Nigerian Industry
21-06-2016 | 12:56:00
I remember being so mad that on a weekend, I tweeted a bank about the inept account manager they had lumbered me with. First thing on Monday morning, I got a call from my new account manager.
Chioma Nnani: The Simple things about Customer Services
21-04-2016 | 12:00:00
About a couple of weeks ago something went wrong at my online store. The result was that someone – a customer – was supposed to have been directed to a specific page to access the product they were interested in
Chioma Nnani: Respect your friend’s hustle
07-04-2016 | 13:30:00
Someone who wants you to do well doesn't take their money elsewhere (after having used your services), if you are good at what you do. It takes a special level of evil-heartedness to do this to someone who is a friend or family.
Chioma Nnani: Staff Psychology in Nigeria - the truth of it
08-02-2016 | 12:08:00
I recently started ghost-writing the memoirs of someone I'm calling “One of Nigeria's best-kept secrets”. In having to interview the staff of this individual, I was absolutely gobsmacked to hear what their staff had to say.
Chioma Nnani: The Courage to Start Again
05-01-2016 | 10:31:00
Happy New Year! For some, 2015 was a tough one, including for business. I'm not sure I know any business-owners who didn't experience some sort of challenge – from the sole trader to the SME.
Chioma Nnani: These are the Bare Necesities
21-12-2015 | 10:07:00
There's a line from a song that's been playing in my mind – bare necessities; these are the bare necessities – for days, now. I can't remember the actual song, or where I heard it; but a couple of situations have made the lyrics that I can actually remember rather apt.
Chioma Nnani: Nigeria needs an Undercover Boss
07-12-2015 | 10:33:00
In a previous post, I talked about staffing issues faced by Nigerian business-owners. To be fair, I appreciate that staffing issues are a bit of a general problem, regardless of the country in which you are.
Chioma Nnani: Business in Nigeria - Perception and Reality
24-11-2015 | 11:42:00
One of the amazing things about business ownership in Nigeria is the perception that folk have. OK, make that the perceptions. Plural. But for this blog post, we'll focus on one area.
Chioma Nnani: The Industrial Training Phase in Nigeria
09-11-2015 | 11:48:00
There is already a dearth of employment for real graduates. Some of them would do anything, even for a stipend. But we have some people who should be fawning, marinating in their illusion that they are indispensable.