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Chioma Nnani: When things go right in the Nigerian Industry
21-06-2016 | 12:56:00
I remember being so mad that on a weekend, I tweeted a bank about the inept account manager they had lumbered me with. First thing on Monday morning, I got a call from my new account manager.
Chioma Nnani: The Simple things about Customer Services
21-04-2016 | 12:00:00
About a couple of weeks ago something went wrong at my online store. The result was that someone – a customer – was supposed to have been directed to a specific page to access the product they were interested in